Contact Us
Victoria
Carlton
Mon-Fri 8am-5pm
1 Pelham Street
Carlton VIC 3053
General enquiries: 03 9639 3000
24/7 Counselling: 1300 000 129
Fax: 03 9639 1366
Geelong
General enquiries: Mon, Tues & Fri 8am - 4pm
Counselling: Mon-Thurs 9am - 5pm
3/200 Malop Street
Geelong VIC 3220
General enquiries: 03 5223 8982
24/7 Counselling: 1300 000 129
Tasmania
Hobart
Mon-Thu 8am-4pm
80 Federal St, North Hobart TAS 7000
Postal Address: GPO Box 660, Hobart TAS 7000
General enquiries: 0419 864 135, 0499 055 067
Freecall: 1800 337 789
24/7 Counselling: 1300 000 129
Email Enquiries
For queries related to your Incolink account, email our Customer Service team
To inquire about counselling or related services, email our Wellbeing & Support Services team
Incolink also has a dedicated service to assist members who speak languages other than English.
For telephone interpreter connections contact the following numbers and ask to be connected to Incolink.
(03) 9280 1901 - Vietnamese Bosnian Amharic
(03) 9280 1902 - Greek Somali Korean
(03) 9280 1903 - Turkish Polish Cambodian
(03) 9280 1904 - Arabic Serbian Mandarin
(03) 9280 1905 - Italian Macedonian Cantonese
(03) 9280 1906 - Spanish Croation Russian
(03) 9280 1908 - Dari Dinka Sudanese
(03) 9280 1907 - All other languages
(If you dial the All other languages number 9280 1907, your call will transfer to a VITS operator who will assist in connecting you to an interpreter).
If the phone you are using does not have a conference call facility – follow the prompts to enter their phone number and VITS will make the connection to your client.
For on-site interpreter bookings (03) 9280 1955